FAQ & Site Info
Terms of ServiceThank You for Shopping with Me (Victoria) here at Hand-Made Soap Creations.
We accept PayPal only. We only ship to confirmed address with in the United States. All Product items will be shipped within 5-7 business days of payment received.
Please allow for delays. Sometimes delays due happen. If there is a delay, we will contact you.
DAMAGED OR REJECTED GOODS: Do to the handmade nature of our products, we ask that our customers inspect all goods immediately upon receipt. Our customers are deemed to have accepted the goods within 24 hours after their receipt, unless contact has been made to let us know otherwise.
If no such contact is made. Hand-Made Soap Creations will consider the products as being satisfactory quality to the customer, and may not accept any reject at a later date. Where goods purchased from this website have been damaged, a refund or exchange request will only be acknowledged if the goods are returned together, with their original packaging, within 7 days of receipt, to Hand-Made Soap Creations.
The customer must send all returns within 7 days of receipt to: Hand-Made Soap Creations, 659 North Street, Yreka, CA 96097-2316. Where the rejection due to a defect or discrepancy in order, the customer is entitled to a full refund of product or replacement, no refunds on shipping charges. The card used for the purchase will be credited with the original purchase for product, but not for the shipping. The faulty or damaged goods must be returned to Hand-Made Soap Creations before the refund or replacement can be issued.
When returning items with their original packaging you are advised to obtain tracking information. We cannot accept responsibility for items lost in transit.
Cancellations are only accepted before the order has been processed. If the order has been processed prior to the cancellation, the order will be considered valid and the Customer will remain liable for payment in full.
Cancellations can be made via telephone contact at:
Hand-Made Soap Creations 530 842-9447 or by email at: email@example.com
Thank you for shopping with us, and we hope you enjoy the experience of our Hand-Made Soaps.